This item has been opened but cosmetically it is in excellent/new condition and operates perfectly. See photos for details. We try to take photos of every angle, and include everything parts, hardware, accessories, etc… What you see in the photos is the actual item you will receive. Please do NOT ASSUME an item is included if it is not in the photos. Item does come in original box/packaging and includes what is shown in the photos. Thank you so much for shopping with us and supporting our Veteran Owned Small Business! We appreciate your feedback!